Deposit & balance (hosted bars)

To hold your date we take a 30% deposit. The balance is due 7 days before the event. For a first booking with us we may ask for the balance on the day instead, we'll say so up front. Until the deposit is paid, a date is only softly held and can go to someone else.

If you need to cancel

Plans change, we get it. Our cancellation terms are:

  • 14+ days' notice: deposit refunded, less a £25 admin fee.
  • 7 to 14 days: 50% of the deposit retained.
  • Under 7 days: deposit retained.
  • Under 48 hours: the full fee is due.

If we ever have to cancel on you (which we'll do everything to avoid), you get every penny back, including the deposit.

Pop-ups with a minimum (guests pay)

For most public pop-ups we simply turn up and your guests pay at the cart. Where footfall is harder to call (a private site, a quieter day, a one-off) we agree a minimum for the day in your quote.

  • How it works: guests order and pay at the cart as normal. If the day's takings come in under the minimum, you top up the difference. If they reach it, you pay nothing.
  • Deposit: we take 50% of the minimum to hold your date. It's held against any top-up, and whatever isn't needed is refunded within 7 days of the event.
  • Proof: we send the card-reader sales report with the final figure. Any top-up beyond the deposit is invoiced on 7-day terms.
  • On the day: the minimum applies whatever the weather or turnout.
  • If your date moves for reasons outside your control, we'll carry your deposit over to the new date if we're free. If we're not, the cancellation terms above apply.

Cancellation works the same as for a hosted bar, with the agreed minimum standing in as the full fee.

Travel

We're based in Horsham and cover Sussex and the near parts of Surrey. Travel is worked out by distance from us:

  • Local (up to ~15 miles): included, no travel charge.
  • ~15 to 30 miles: £35 added.
  • ~30 to 45 miles: £70 added.
  • Further afield / over an hour each way: price on application, we'll quote it by hand.

Your travel band is shown up front in your quote, nothing buried.

Food safety & allergens

We're a registered food business and hold Level 2 Food Hygiene. We keep a full allergen matrix for everything we serve, happy to share it, so if a guest has a specific need, tell us when you book. Oat milk and decaf are always available at no extra cost.

Insured & registered

We carry £5m public liability insurance and our kit is PAT tested. If your venue needs certificates, we'll send them straight over. Our cart and service are risk-assessed, and every booking comes with a clear written contract.

What we need from you

Not much: a level spot (indoors, a corner with room to work; outdoors, room for a 3×3m gazebo), a way in, and somewhere to park nearby to unload. Everything else, power, water and all the kit, is on the cart. More in the FAQ.